Showing posts with label Colorado small business. Show all posts
Showing posts with label Colorado small business. Show all posts

Friday, May 11, 2012

Owners rank Colorado, Denver and Colorado Springs 'small-biz friendly'

Colorado Springs got an "A"; Denver and the state as a whole each got a "B+"; and Colorado came out 13th among 45 states ranked for "overall small business friendliness" in a recent national survey of 6,000 small business owners.

Thumbtack.com, a San Francisco-based nationwide referral service of local small businesses, said Idaho and Texas ranked first and second respectively atop their list, with Oklahoma, Utah and Louisiana following in order of the top five. Rhode Island (45), Vermont (44), Hawaii (43), California (42) and New York (41) were ranked the five least "friendly" states for small business. Five states were not ranked by Thumbtack because too few business owners in those states responded to the survey to make a ranking viable.

The states and 40 cities in them were ranked in 15 categories corresponding to questions posed to business owners regarding, among other things: "ease of starting," "cost of hiring a new employee," "overall regulatory friendliness," "friendliness of tax code," "current economic health of small business" and "change in revenue over past 12 months."

The study was conducted in partnership with the Kauffman Foundation,  the Kansas City, Mo.-based advocate of small business.

"Asking entrepreneurs to rank state friendliness to their businesses is a powerful resource for helping policymakers understand the needs of business owners and for helping aspiring founders understand the full dimensions of their business environment,: said Dane Stangler, director of research at Kauffman.

For the full results of the survey, click here.

Thursday, March 29, 2012

Colorado bankers answer call for small-business access to capital

Bankers have been called nasty names for years by small-business owners who have been denied credit, but the Colorado Bankers Association has launched an effort that could change that.

Through a website, SmallBizLending.org, Colorado bankers are beginning to refer customers who don't qualify for their loans to other organizations around the state that might find a way for the cash-strapped owner to find capital he or she needs to grow.

I've been covering small business in Colorado for more than 20 years, and this effort is the first I've seen between agencies of government and large commercial banks to solve the "access to capital" problem that is a perennial complaint of small-business owners who don't qualify for bank loans.

If you try it, it might actually work.

When you go to the website, you see a cup of coffee beside a napkin with a hand-drawn diagram describing a business owner's route to successful financing. Below the napkin, three links are shown to get you started:
  1. Before you Seek Funding
  2. Steps to Securing Funding
  3. Advice and Resources.
Click on "Advice and Resources" and you'll find a list of organizations that joined with the bankers to create the guide, all conveniently linked so you can go directly to them for more information. The list starts with ACCION, a small-business lender that operates in Colorado, New Mexico and Arizona, whose reputation for actually lending money to businesses has grown large over the last three years.

The list continues with: the Colorado Association of Commerce and Industry, a statewide chamber of commerce; the Colorado Enterprise Fund, a nonprofit lending source that can loan a business up to $250,000; the Colorado Office of Economic Development and International Trade, a state agency; the Colorado Housing and Finance Authority, another active lender to small business; the Denver Office of Economic Development and 10 more resources available to small businesses looking for financing they cannot get from banks.

But the member banks of the CBA are all supporting the effort to find money for firms and companies they cannot make their own customers. That is the unusual and unprecedented nature of this most recent effort to solve the "access to capital" problem.

"All of the CBA members were involved in the project," said Christie Drumm, vice president of communications for Wells Fargo & Co. in Colorado.

She said Wells Fargo, which was the nation's and Colorado's number one lender of SBA guaranteed loans in 2011, is instructing its small-business loan officers throughout the state to spread the word about the bankers' association website in order to educate business owners looking for credit that "there are other options" if traditional bank lending is not available to them.

Caroline Joy, who was the project director for launching SmallBizLending.org for the bankers' association, said the effort grew out of Gov. John Hickenlooper's Colorado Blueprint, a statewide plan for economic development.

The blueprint "saw a need to demystify the lending process," Joy said, and the bankers' association interepreted that citizen demand as a cry for "pulling down the walls of the silos" that separated lenders and other institutions who were ready to help small businesses grow and create new jobs.

"If a bank can't help you," Joy said, "we want to help you find another place that can."

Friday, October 28, 2011

Online startup: Colorado Business Express

The state this week launched Colorado Business Express, an online business registration service where budding business owners can file the state documents required to open up shop.

John D. Conley, executive director of the Statewide Internet Portal Authority, which overlooks the official website for Colorado, said five new businesses jumped on the service the first day it went live during a soft launch before Monday's formal start.

"People found it without us doing any type of advertising, which to us shows the demand is there," Conley said. "Especially in this economy, people are creating their own businesses, starting their own businesses" but "not being able to afford a business-filing attorney, (they) are trying to get through it on their own."

Conley said it took nine to twelve months to launch the service, which reversed the approach to online filings offered by three state agencies -- the Secretary of State, the Department of Revenue and the Department of Labor and Employment -- from an agency perspective, where forms served the agency's purpose of data entry, to the perspective of a user.

"That's why we went with the wizard approach," he said, "where the small business owner for the first time only has to focus on answering the questions. They don't have to understand the regulatory language or the red tape, if you will."

I tried the wizard briefly and found it takes you nicely to the places where you want to go, including the Internal Revenue Service for a tax ID if you need one. Once you move off the state pages, however, following things like IRS instructions remain as traditionally confusing as ever.

But state documentation remains easy. You have to have an already established business or trade name to follow the wizards, but if you don't have that, the Express will take you to the Secretary of State's website to get one for $1. The site's functionality so far allows you to apply for a state sales-tax license, an employee wage withholding account and an unemployment insurance account, and may, in the future, integrate other functions as well, Conley said.

You may have read in the Denver Post about a shake up in the Colorado Office of Economic Development and International Trade that is intended to sharpen the state's focus on retaining and attracting jobs in Colorado.

Small-business hiring has always been a critical driver of state employment, so the Colorado Business Express, if it paves a way for faster business startups, serves that agenda well. Check it out.

Friday, August 19, 2011

Chemo 101: a web success story

Kristin Gustafson started marketing Chemo101 even before she launched the website that keeps chemotherapy patients, nurses, doctors and caregivers abreast of the latest information available about life in the Chemo Room.

Gustafson says her Denver-based site has grown like a blogger's dream over the last year, landing a $25,000 ad schedule from Whole Foods because of the marketing buzz she created within its target audience by competing for startup funding in the Pepsi Refresh Project.

That's a fund-raising program run by Pepsi which gives away grant money to make innovative ideas -- anyone's idea, really -- into reality by winning the funds to make it happen through a contest.

KG, as Gustafson calls herself, entered Pepsi Refresh last September at the $250,000 level, but lost out to a much larger organization, the animal protector ASPCA, which was able to marshal many more voters to its cause than Chemo 101.

But soliciting votes for her project from all the people who might use it essentially put Chemo 101 in the minds of its audience even before it was available. The site launched in December, and besides her Whole Foods advertising program, KG is now averaging 30,000 unique visitors to the site per month. Like I said: a blogger or website developer's dream.

And that's as much a reason for writing about her here as the nature of her cancer-related website. Gustafson has started a small business on the Internet in the booming health-care industry which never seems to shrink even as the nation's economy falters.

So KG's business lesson is valuable to many of the readers of this blog whether they come from the blogging world, the cancer world, the small-business world, or even the politics and policy world. Chemo 101 is an example of a successful, small-business startup in a booming industry fueled by the Internet.

And Gustafson has gone about starting that business in an instinctively entrepreneurial way.

Her professional background is in human resources, having worked with health-care, and specifically oncology-related, companies in Minnesota, before moving to Colorado to work briefly with a medical-device manufacturer. She found herself drawn back to oncology and the fight against cancer, however, and so decided to start Chemo 101 as an outgrowth of what started as an HR consultant's practice.

She didn't win the Pepsi contest, so her funding came from her own savings and investments, and she was helped by a friend who volunteered his expertise not only in programming but also in sales and marketing because he had been touched by the fight against cancer in his own life and wanted to "give back" while waiting a few months to take a new professional position.

Chemo 101 was borne of KG's experience with her target audience: patients, nurses, doctors and caregivers from mostly community-based cancer clinics. "Our site is really augmenting what they do in the clinic every day," she said.  "A lot of times from the day that someone is told there's cancer, they're just rushed through the process. And the oncology nurse has fifteen people that she's trying to get set up." So a lot of patients go home from a first treatment with dozens of unanswered questions.

KG's website has the answers to many of those questions. "My idea," KG says, "was build a website for cancer patients to understand their drugs and dollars, ... a resource to understand your chemotherapy drugs, understand the different food and drug interactions, and how co-pays work, and what type of insurance you're on; what questions to ask."

But while cancer consumers were the target audience, Gustafson knew her target market for monetizing the site was big pharma, the huge pharmaceutical companies that test, make and sell drugs that help millions of people fight cancer across the globe.

"My business models started with the thought of I'm going after the big pharmaceutical companies; they are the ones that have drugs in the data base that I have built. They have branded, marketed products that we see ... advertised on TV."

Those companies' oncology products, the chemotherapy drugs pumped into patients all over the world, are the mystery meat of the cancer-treatment industry. Millions of patients, nurses  and caregivers are constantly seeking the ever-changing, latest information about drugs and their side effects in order to ease the patient's struggle to stay alive.
 
And Gustafson, through the website, keeps the information up to date. She uses what are called Food and Drug Administration-approved "package inserts" to describe the chemicals patients receive during chemotherapy. The inserts are the printed material included with any medicine sold to consumers.

But she also has a "resources" section of the site she says will be used to offer information about alternative treatments ranging from use of medical marijuana for nausea to nutrition and diet information geared to the cancer patient. That portion of the site is not yet very developed, but like any site on the Internet, Chemo 101 is a work in progress.

Nurses' desire for more nutrition information, however, is what drove Gustafson to seek out advertising from Whole Foods Market. Surveys she collected at a national meeting of oncology nurses in Boston earlier this year showed nurses ranked a desire for more information on nutrition as high as their desire for information about clinical trials.

"Wow, nutrition is really something I never thought of, and here we've got 40 percent of the nurses saying they would want nutritional information for themselves and their patients," she said. So she contacted a Whole Foods sponsorship program in Boulder and quickly signed up for the first $25,000 of revenue Chemo 101 has generated for itself.

At a later annual  meeting of the American Society of Clinical Oncology in Chicago -- "Kind of the Big Dance in oncology," Gufstason said -- "we met with just about any pharmaceutical company that sells an oncology product that you can think of" and were "walking on air a little bit" with the Whole Foods ads already up on the site.

When you are talking with pharma "Goliaths" like Pfizer or Merck, Gufstason said, "David at Chemo 101 didn't seem so small when you had a partner like Whole Foods."

KG is still working to land other advertising and sponsorship deals that carry Chemo 101 into the future of the fight against all kinds of cancers.

But her one-year fight to start the company: the pre-launch marketing campaign through the national Pepsi Refresh program; her visits to national meetings to build traffic and credibility among professionals "critical" to the care of cancer patients, her primary audience; her widening of her advertising market beyond big pharma to businesses on the periphery of the cancer-care industry; all make for text-book examples of how to build an online small business.

So, even if you don't have cancer, Chemo 101 is a website to watch.

Monday, March 28, 2011

8 fault lines on the road to entrepreneurship

All the while I wrote about small businesses for the Denver Post and ColoradoBiz, people asked me: Why don't you go into business for yourself?

My answer? I'd have to work too hard! The many entrepreneurs I wrote about were working too hard all the time. I also did not know then, but felt fairly certain, that starting a business around my own writing would be as difficult a task as I had ever set out for myself.

I'm now learning the truth about both those preconceptions as I try to make a business of RobertSchwabPoet.com, where this small-business blog and my other writing become my products, products I want to sell to advertisers.

Note well: The visible lack of advertisers on this blogsite is testimony to how difficult I'm finding converting "the dream" into profit.

But I'm not alone in this digital camp. Even big organizations like the New York Times have struggled to "monetize" their digital offerings, and today marks the newspaper's erection of a "pay wall" intended to eventually do just that.

So now might be the time to click here to see one example of a good source of information for small-business owners, the NYT's small-business blog called "You're the Boss." I've linked you to Jay Goltz's post last Wednesday, "Eight Fallacies of Entrepreneurship."

Goltz, who is identified by the Times as an owner of five businesses in Chicago, says: "I have compiled a list of frequently used phrases and comments that I often hear when people are discussing this decision [to start their own business] and that I think reflect serious misunderstandings. At best, these misunderstandings can lead to a waste of time. At worst, they can lead to very bad decisions and very big losses."

In the interests of saving both time and money for Colorado entrepreneurs, I thought I'd direct you to Goltz's well-conceived list. I'd also recommend "You're the Boss," which has a half-dozen other writers working for it each week, although I don't know how the "pay wall" will affect your access to the blog.

While you are in it, however, one way to multiply the value of reading each piece is to check out the comments of other active entrepreneurs who read them, even days after posting. The comments can be as instructive as the original prose.

Tuesday, December 14, 2010

Starting up a small-business chamber

Chaos. That's how John Wren, a long-time small-business advocate in metro Denver, describes his recent attempts to start a new group, a Small Business Chamber of Commerce. It could eventually go statewide.

Wren obtained the registered name for the Small Business Chamber of Commerce recently, and wanted to add the new group to the collection of entities he uses to help small business owners talk out their problems and processes. So far, those groups include regular sessions of the Idea Cafe, when speakers share their startup experiences, and Franklin Circles, named after Ben, which gather active entrepreneurs together.

So he started a Facebook page, http://www.facebook.com/group.php?gid=145283622175466&ref=ts, and put a meeting notice in the Denver Post that quickly gathered more than 700 prospective chamber members, and called down the Facebook security gods in the process to slow down his explosive recruitment.

Wren called it "Facebook crankiness," but his formation of the chamber goes on, and the quick response he has received suggests the hunger in Colorado for some kind of effective small-business leadership. 

There's no telling how it will all work out for Wren. He is hyper-active promoting his meetings on Facebook, Twitter, in the newspaper, and any other venue he can reach; but he told me he has "some people" working on taming the Internet glut he has going currently. That might also hone the mission of the new chamber as well as the services it might be able to offer small businesses.

He said the ultimate goal of the chamber is to lower Colorado's unemployment rate through small-buisness hiring. If you want to join the crowd, go to the URL shown above and sign up.

If you want to go to a meeting, attend the gathering at Panera Bread, East 13th Avenue and Grant Street, near downtown, at 2 p.m. Friday.

Tuesday, October 5, 2010

Middle-class consultant, worthy of a tax break

Eric Marburger is one of my croquet buddies, a part-time human resources expert working with the Mountain States Employers Council, and an entrepreneur HR consultant with private clients.

Marburger started his business, ESM Consulting Services, twelve years ago to supplement his and his wife Helen's income after the couple arrived in Colorado in 1998.

It was a good gig. Helen's position came with medical-insurance benefits, so Eric's tiny business and the Mountain States part-time work gave him the schedule flexibility he wanted in his work life. Together the couple made a good middle-class living.

"I don't want to work 60 hours a week," Marburger told me. Or "try to make as much money as possible."

Then came the Great Recession. Helen lost her job in February, but the couple continued their health-insurance through COBRA, the safety net that allows you to keep coverage provided by your employer's health plan as long as you can pay the full premium for the insurance.

As a human-resources expert for hire, Eric has had to know the ins and outs of health-insurance coverage, employee compensation, employee retention and terminations, other benefits and the whole range of HR chores within a company. His specific expertise is compensation, and you can tell he knows the subject well when he discusses problems employers regularly encounter in a down economy:

"There's only so much money organizations have for their employees," he said. "I tend to work with firms and organizations where personnel services might be 80- to 85 percent of the total expenditures for the company. Well, if health insurance is going up, let's say 12 percent, which is probably what it's averaged over the last few years, there's not a lot of money left over for pay increases or for any other additional benefits that might be wanted by the employees or even by the management of the company."

In other words, Eric Marburger knows the crossroads of operating a business profitably where rising health-insurance costs, declining sales, employee demands amid reduced numbers of workers (layoffs), and government regulation pull a business owner in multiple directions. As a sole-proprietor of his own consulting service, Marburger also makes a good example of a businessman dealing with all the push-and-pull that 21st century business entails nowadays. And this is a man who doesn't want to work 60 hours a week.

But Eric has been busy lately. We don't see him on the croquet court as often as we once did. His part-time work as a business consultant for Mountain States (about 20 hours a week or more) and the revenue he generates from his small consulting business (about $30,000 a year) is far more important to his family income now than it was before the recession. And like any good entrepreneur he is broadening the spectrum of services he can offer a client.

"I've tried to diversify my areas of expertise a little bit," he said, "just kind of make myself a little more valuable generally."

Making himself more valuable to the family, as well. For example, with Helen's layoff after 12 years at her employer, Marburger knew his family could qualify for a reduced health-insurance premium through a subsidy created by the economic stimulus package passed by Congress in 2009.

"We're paying $460 a month for probably a $1,400 insurance plan," he said, but the subsidy runs out next spring, as does his wife's COBRA coverage, so the couple is going to have to figure out a way to pick up new health insurance on their own, perhaps with a new insurer.

That's why learning the changes businesses face with the onset of national health-care reform becomes a large part of Eric's effort to make himself more valuable. He can help himself, his clients and his family all at the same time. And maybe even make more money.

Nevertheless, Marburger never expects to be one of those small-business owners with family incomes above $250,000 who might be taxed more heavily if Bush-era tax cuts for the wealthy are allowed to expire in December. Republicans and some Democrats (I betcha they're the wealthy ones!) want to renew the tax cuts for the rich, but the Obama administration wants to limit the renewals to the middle classs.

President Obama's opponents on the issue argue that small-business owners who pay taxes on their profits through their personal income-tax filing will bear the brunt of the increased taxes on the wealthy, and, therefore, limit their ability to hire new workers at their small businesses.

To be quite frank, and since I'm a blogger and can use more colorful language than I could in a newspaper or a magazine, that argument is pure bullshit.

Small-business owners who include business profits on their personal-income tax forms are more often sole-proprietors like Eric Marburger, and they fall far short of the $250,000 income level that would be subject to restored higher taxes.

Marburger is a compensation expert. He agrees with me that the small-business owner who makes enough money to be be placed in the $250,000-or-higher tax bracket is a rare bird, indeed.

"I've certainly worked with folks that earn $250,000, but they're not small-business owners," Marburger told me. "They're executives of larger organizations. I've worked with a lot of health-care companies, hospitals and corporations, ... [and] the executives are the ones earning over $250,000 a year. I don't know that I've worked with any small-business owners that would fall into that category."

He also said his own income from private clients for the past few years amounts to about 30 percent of his annual take-home pay, which falls far below the $250,000 level. "Not even close," Eric said and laughs. "Not even close."

While I was a full-time business reporter and writer, I avoided doing profiles of business consultants because I considered them less than substantive parts of Colorado's economy. Self-employed contractors who don't employ others usually have little influence on the economy and, therefore, are often ignored by business journalists.

Now that I'm a self-employed journalist and wannabe consultant, I have a different perspective.

It's still true that small businesses with employees are the job-creators national, state and local governments are trying to stimulate nowadays to hurry up the nation's economic recovery.

But it is also true that the self-employed contractor -- a carpenter, electrician, even a business consultant -- is among those who suffer the effects of a business downturn, much like the unemployed who get laid off from small companies and larger ones as well.

The self-employed also add to the recovery when they get work as an economy improves. As Obama says over and over, we're all in this together. The rich people who made money during most of the Bush era leading up to the nation's latest economic downturn may have to give back a little of it to put a bunch of middle-class business consultants, construction workers and professionals back on the job.

Furthermore, if you've been making $250,000 a year through the downturn, it seems like a small price to pay for the privilege.

Wednesday, September 1, 2010

Small-business finance in small chunks


Small business in Colorado has someone coming to its rescue: Christopher A. Smith, right, the CEO and founder of new commercial lender CSI Holdings LLC, which is ready to fill a crying demand for small-business-sized loans.

The credit crunch that started in 2008 has lasted for almost two years now, despite a stimulus bill that was partly aimed to goose small-business lending and hiring, and despite later unsuccessful Obama administration attempts to use bank-bailout money to revive small-business operators.

"I saw it first hand," says Smith, who for two years before opening his own firm was executive vice president of Hillcrest Bank's expansion into Colorado. "I couldn't lend," Smith said of those first years when banks refused to let go of bailout money.

On Wednesday, Smith announced the opening of CSI Financial's Denver corporate office at 999 18th St., Suite 2700, Denver, 80202, and at http://www.csifinancial.net/. He said his experience in Colorado, where the firm will kickoff its lending, showed him "there was immense demand out there" for loans that were small enough for small firms to handle.

"That's why we specifically picked the niche," Smith said, reiterating what the company said in a press release: "CSI will differentiate itself by servicing small and lower-middle market companies with financing needs ranging from $50,000 to $1 million."

I know from covering Denver and Colorado's small business community for about 20 years that there are no lenders who market themselves as providers of that sized loan.

But Mr. Smith is coming to the rescue, and he doesn't even have to go through Washington to do it. Maybe you should check him out!

CSI also offers factoring services which is an alternative method of financing your business.